For many of our Bulgarian clients, digital banking is already the preferred option – and now those clients are able to access an extended set of services, thanks to the launch of UniCredit Bulbank’s fully remote service model.

Currently, more than 1,500 companies from all over the country are served entirely remotely.

The new model’s main objective is to enhance customer service through greater digitalisation, which is a key focus for the bank. Clients are able to receive quality, fast and efficient service with a tailored approach from anywhere and at any time, without additional costs and without restrictions according to the sector in which they operate. The service includes a remote relationship manager and full access to online banking. 

By using a certified Qualified Electronic Signature, the Evrotrust mobile application and/or directly in the UniCredit Bulbank mobile application, companies can electronically sign, confirm and send documents. Every day, each remote relationship manager conducts more than 40 telephone conversations with different clients, as well as online meetings through a digital video conference platform. The outcomes include significant time savings for clients and for UniCredit Bulbank itself, through fewer visits to bank branches, as well as fewer physical meetings in offices.

Digital banking through Bulbank Online is a preferred and increasingly natural channel for the legal entities that are our clients. In addition, we believe that the remote service model is the next step and with it we meet the growing needs of corporate clients to use digital channels for communication, payment processing and many other operations. Thus, we save one of the most valuable resources – time, which allows our clients to focus entirely on their core business. With such a solution, we aim to constantly improve the customer experience and strengthen our position as the number one corporate bank in Bulgaria.”

Borislav Bangeev

Director of Corporate Banking at UniCredit Bulbank

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