In 2022, we introduced a new digital platform that offered the opportunity to clients in Czech Republic and Slovakia to open and access all key retail products – current accounts, mortgages, and consumer loans – in a digital and paperless manner, anytime and from anywhere – whether it’s at a branch, online, through a special client centre or digitally through third parties.
Because of this innovation, it takes less than 10 minutes to open an account, 10 minutes to conclude a pre-approved consumer loan, and 20 minutes for a standard consumer loan. The mortgage process is digital from the submission of the application to its submission for approval. As a result, about 50% of consumer loans and 60% of accounts we serve are fully digital.
This brings not only a new concept of the digital customer experience for our clients, but completely changes the work routine of our colleagues in branches. Through new digital ways of working, automated and paperless processes can be efficient, sustainable, and allow our people to devote more time to our clients, who are always our top priority. So far, the open platform has saved two million working minutes through opening 50,000 current accounts and more than 8,500 consumer loans and mortgages.