Digital & Data is a key pillar of the UniCredit Unlocked strategic plan. We embarked on a transformation journey to optimise our digital machine, building an efficient and modern infrastructure with up-to-date solutions and rationalised data centres.
To upscale the infrastructure, bring it closer to the business, and gradually automate processes, we started by taking back control of the outsourced technology. One of the most noteworthy milestones achieved was the merger and absorption of UniCredit Services S.C.p.A into UniCredit S.p.A.
At the same time, we are rationalising the number of applications across Europe and improving our client experience by rebuilding them around their needs. For example, in 2022, we launched UCX Consumer Finance for our retail clients and UC Hedge and UC Pay FX for corporates.
Regarding our workforce, we reinforced our key competencies internally, starting with reskilling our people through UniCredit University Digital. We also implemented a new agile and data-driven way of working, leveraging internal talents to be more efficient and reduce our time to market.
To follow UniCredit’s Digital & Data journey in 2022, click on the timeline and find out more about how we transformed throughout 2022 in order to fulfil our Purpose: to empower communities to progress.
Optimising our digital portfolio through leading data analysis technology
Germany launches the OneWealth platform
Keeping our digital communities connected
UniCredit expands its social media footprint
A new offering for Digital-first corporate services
Investing in new online solutions
Empowering our employees with collaboration tools
A Group-wide Digital transformation through cloud technology
Next-generation Wi-Fi for all
Network efficiency across all our premises
Data stands behind our improved customer service
Building a better data-driven bank
Creating an enhanced Digital experience for our retail clients
A new approach to doing business